No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout.
Yes. However, frozen products are treated as a special circumstance and a Store Associate will contact you to schedule a specific delivery window. Customers ordering frozen products will be contacted by the delivery driver as they leave the store.
Yes. All orders placed online automatically earn Pawprints. Eligible food and litter purchases will also receive Frequent Buyer benefits. At this time, Pawprint Reward Discounts are redeemable in-store only.
All returns must be processed in-store at either Naturally 4 Paws location. Please review our full policy here. *Please note that we are not accepting any returns or exchanges while our brick and mortar stores are closed to the public. Returns will be accepted for up to 90 days once the stay at home order is lifted and our stores are re-opened to the general public.
*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.
They have helped me take excellent care of my fur babies.
Love that store!
Friendly staff. They have always answered my questions and have helped me find the best products for my dog. You can tell they care about your furry friends! Glad to be a regular here
Such wonderful staff very knowledgeable and they are about your pet.
Thank you for helping us continue to feed our dog the high quality food she has had all her life. Your phone order and pick-up service is awesome. Maddison rang up our order, she was super helpful and took time walking around the store helping find what was available to substitute our usual purchases! When we drove up someone was at the door to greet us and we were on our way in less than 5 minutes. We are looking forward to the day Lilly can visit Sarah for her grooming... she is getting a bit shaggy!